ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Direct quality requirements development

1.1 Direct reviews and consultation to ensure the organisation’s quality objectives, standards, levels and criteria are applied at project level, in consultation with stakeholders

1.2 Modify quality management methods, techniques and tools to program requirements, as necessary

1.3 Identify and communicate program quality criteria to project managers for implementation

1.4 Direct project managers to develop and implement quality plans to use as basis for performance measurement

2. Direct project quality assurance management

2.1 Analyse results of project activities and product performance to determine compliance with agreed quality standards throughout project life cycles within the program

2.2 Identify causes of unsatisfactory results in consultation with project managers, clients and stakeholders, and initiate appropriate actions to enable continuous improvement in quality outcomes

2.3 Direct inspections of quality processes and analyse results to determine compliance with quality standards set for the overall program and organisation

2.4 Develop and maintain a quality management system to enable effective management and communication of quality issues and outcomes

3. Improve program and project quality

3.1 Continually review and modify the quality management system throughout project activities to ensure project team commitment to continuous improvement of quality processes and outcomes

3.2 Direct project outcomes review and analysis against performance criteria to determine effectiveness of the quality management system

3.3 Aggregate and use quality improvements and lessons learnt to benefit the business and, where appropriate, pass on program initiatives/projects to organisational management for consideration in support of strategic planning and (re)direction

Skill

Performance Criteria

Description

Reading

1.1, 1.3, 2.1, 3.2

Organises, evaluates and critiques ideas and information from complex texts

Draws on a broad range of strategies to build and maintain understanding throughout complex texts

Writing

1.3, 2.4, 3.2, 3.3

Develops a range of project related documents using appropriate format, vocabulary and structure

Oral Communication

1.1, 1.3, 1.4, 2.2, 2.3, 3.2

Participates in discussions, and presents information, using language and features appropriate to audience

Numeracy

1.2, 2.3, 3.2

Extracts, interprets and evaluates mathematical information embedded in quality management documentation

Performs calculations needed to analyse results of quality inspections

Interact with others

1.1, 1.3, 1.4, 2.2, 2.3, 3.2

Collaborates with others to achieve joint outcomes, leading and facilitating direction

Navigate the world of work

1.1, 2.3, 3.3

Understands how own role relates and contributes to the goals and objectives of the organisation

Get the work done

1.1-1.4, 2.1-2.4, 3.1-3.3

Develops plans for complex activities that contribute to overall project goals and involve multiple stakeholders

Monitors actions against goals, adjusting plans and resources to cope with contingencies

Identifies issues and uses analytical techniques to generate and evaluate possible solutions